Shipping & Returns
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Ground 3-5 Business Days | ||||||||||||||||||||||||
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Alaska*, Hawaii & Canada* Shipping | ||||||||||||||||||||||||
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5-15 Business Days | ||||||||||||||||||||||||
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(*Service not available in some remote areas) | ||||||||||||||||||||||||
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Please read all the following information carefully to insure proper handling of your request.
Once you have filled out an RMA request you will be notified within 2 business days of your RETURN AUTHORIZATION NUMBER and RETURN ADDRESS.
Any package received without this number visible on outside of package will be REFUSED - NO EXCEPTIONS. We are not responsible for any item returned to an Unauthorized Address and No Credit will be issued.
Returns - 30 Days
To return an item/order please follow these simple steps:
1. Log-in and follow "Review Previous Orders" link.
2. select the appropriate RMA option and submit the request form.
DO NOT REMOVE GARMENT TAG''S - All items must have tags attached for return
DO NOT DISCARD GARMENT WRAPPING - All items must be in original packaging for return
DO NOT WEAR, WASH, SOIL OR ALTER GARMENT - All items must be in new condition
Any order returned that does not meet these requirements will be discarded or returned to you at your expense.
DEFECTIVE ITEM - Product will be exchanged within 15 days for same item only or store credit if unavailable
EXCHANGE - If you need to exchange an item, please place an order for the replacement item prior to requesting an RMA. We will need to have the new item identified and purchased before we can complete the exchange order. This is the only way that we can exchange items without charging you, as the customer, a 15% restocking fee.
A 20% restocking fee will apply on items returned without exchange. Orders refused for delivery will be charged additional fees.
When we have received your return and items have been inspected, a credit will be issued on the credit card used for purchase or applied to any exchange. Shipping charges are not refundable.
*Return items that have qualified for free shipping will be assessed shipping charges based on current shipping rates.
Our inventory is updated regularly. However please keep in mind that due to hundreds of orders through out the day it is possible that an item will sell out once you have it in your shopping cart and before the order is finalized. If this happens you will be notified via e-mail as soon as we receive the order to discuss alternative solutions. We will also follow-up with a phone call next business day if needed.
Orders will ship as is or be canceled at our discretion if we do not receive a response within 3 business days.
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